All-in-One Mobile App for smarter Home Medical Equipment Management
Overview
This project involved developing a cross-platform mobile app to simplify and digitize the management of home medical equipment (HME), including CPAP supplies, for patients across the U.S. healthcare system. Previously, patients relied on manual reordering and fragmented communication, leading to delays and compliance risks. We built a secure and scalable mobile solution using React Native, integrated with backend systems, physician portals, insurance workflows, and support channels. The app allows users to track orders, reorder supplies, view CPAP compliance data, and connect with support agents in real time directly from their iOS or Android devices.
With this self-service platform, administrative burdens were significantly reduced while boosting patient satisfaction and therapy adherence. The solution ensures HIPAA compliance, real-time data sync, and a seamless user experience that empowers patients to take control of their care.
Industry
Healthcare
Project Duration
7 months
Team Size
8
Client Location
New York City
Engagement Model
Agile
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Explore Our Advanced Features
Patients can easily review and approve upcoming CPAP and HME supply orders prescribed by their physician. The app sends timely alerts for pending approvals and maintains a complete order history ensuring accurate, on-time resupply shipments.
Track the full lifecycle of physician-prescribed orders, from submission to approval and fulfillment. Real-time status updates, document access, and insurance verification ensure patients stay informed and aligned with their care plan.
The integrated smart assistant chat helps users with quick access to order statuses, training details, resupply approvals, and more offering instant guidance and reducing the need for support calls.
For more personalized assistance, patients can connect with live support agents to resolve order issues, clarify documentation, or receive real-time help when needed.
Patients can schedule virtual tele-training sessions with certified trainers for guided setup, usage, and maintenance of their CPAP or HME devices ensuring proper use and greater therapy confidence.
Real Time Order Tracking
Manage Resupply Orders
Smart Chat Assistant
Live Agent Guidance
Tele-Training Sessions
Before building the platform, care teams and providers faced multiple coordination issues that led to delays, patient confusion, and inefficiencies in service delivery. Here are the key challenges identified during the discovery phase:
Real-Time Updates
Showing Live Physician Order Updates: Ensuring patients have real-time access to their order statuses, approvals, and physician details without delays or system errors requires seamless coordination between backend systems and care providers.
Managing Resupply
Tele-Training Barriers
Tele-Training Scheduling: Providing flexible, personalized device training through remote sessions requires intuitive scheduling tools and timely reminders. Balancing availability, language preferences, and user tech comfort is essential.
Assistant Limitations
How We Solved It
Our solution focused on building a secure, scalable, and patient-centric mobile application integrated with real-time data systems and smart support tools. Here’s how we addressed the core challenges:
01
Direct Patient Physician Connectivity
- One of the most critical challenges we addressed was enabling a seamless, one-to-one connection between patients and their physicians. By integrating real-time order visibility, approval tracking, and communication flows, the app bridges a major gap in care coordination ensuring patients stay aligned with their prescribed treatment plans without delays or miscommunication.
02
Real-Time Physician Order Updates
- Patients can view the status of their physician orders as they move through each step like under review, approved, or delivered. This helps them stay informed without needing to make calls or wait for follow-ups, making the entire process faster and more transparent.
03
Automated Resupply Workflow
- We built an event-driven resupply engine that triggers reorders based on patient eligibility, usage history, and timing rules. This ensures timely resupply shipments without the need for manual intervention.
04
Tele-Training Support
- The app allows patients to easily schedule virtual training sessions to learn how to use their medical equipment. They also receive timely reminders so they don’t miss their sessions, making the training process smooth, convenient, and supportive.
05
Scalable Smart Assistant Chat
- To support patients instantly, we implemented an Smart Assistant Chat System using AWS Lex for automated responses and smart routing to live agents when needed. The system scales automatically and supports 24/7 assistance.
06
Reliable Notification Delivery
- Patients receive real-time notifications about everything important like order status updates, resupply reminders, upcoming training sessions, and even alerts if any documents are missing. This helps users stay on track and avoid delays in their care.
Seamless Medical Supply Management
Services
Streamlined tools for real-time status updates, training, and support all in one app.
Physician Order Management
The app allows patients to easily keep track of their medical equipment orders. They can see real-time updates as the order moves through different stages like ‘Under Review’, ‘In Eligibility Verification’, ‘Approved’, and ‘Delivered’. This keeps them informed at every step, reduces confusion, and removes the need to call for updates.
Manage Personal & Insurance Information
The app allows patients to easily update their personal details, like insurance information if it has expired, or their emergency contact if anything changes. It also gives access to their physician’s contact details, so they can reach out whenever needed keeping everything important in one place
Automated Resupply Workflow
The app helps patients manage their CPAP and HME supplies by sending reminders when a resupply is due. In many cases, the resupply order is automatically placed, so patients don’t have to do anything manually. This helps them stay consistent with their therapy and always have what they need.
Tele-Training Scheduler with Reminders
The app lets patients easily schedule a virtual training session to learn how to use their CPAP or HME equipment. These sessions are simple, helpful, and guided by a professional. Patients also get reminders so they don’t miss their training.
Scalable Smart Assistant Chat
The app features a Smart Assistant Chat, built using Amazon Lex, that helps users navigate resupply, training, and order tracking. For more complex needs, conversations are smoothly handed off to live agents for real-time assistance.
Timely Notifications
The app sends quick alerts to keep patients informed about important updates such as changes in order status, resupply timing, scheduled training sessions, or missing documents. This helps them stay organized and up to date without having to keep checking manually.
Technology Stack
- React Native (Mobile App):Used to build a high-performance cross-platform mobile application for both iOS and Android, ensuring native-like performance and a consistent user experience across devices.
- Node.js (Backend):Powered the backend services with a scalable, event-driven architecture, handling API logic, authentication, and integration with external healthcare systems.
- RESTful APIs (Integration Layer):Enabled secure, real-time communication between the mobile app and backend systems including physician portals, insurance databases, and inventory workflows.
- MySQL (Database):Used as the primary database for managing patient profiles, order history, compliance data, and integrated healthcare records securely and efficiently.
- Amazon AWS (Cloud Infrastructure):Hosted on AWS for scalability and HIPAA-compliant security, using services like Lambda, SNS, RDS, and S3 to manage workflows, storage, and messaging pipelines.
Frontend
Backend
Database
Cloud
Security
Our Results
Patient Empowerment Through Self-Service
The DME Mobile App empowers patients to take full control of their CPAP and HME management. With access to features like real-time physician order tracking, resupply scheduling, and tele-training bookings, patients no longer need to rely on manual coordination or phone support. They can independently manage their healthcare journey from anywhere, with just a few taps. This self-service model promotes confidence, increases engagement, and minimizes delays in care.
Improved Therapy Adherence and Compliance
Adherence to therapy is critical for successful outcomes, especially in long-term equipment usage like CPAP. The app helps patients stay compliant through automated resupply alerts, compliance tracking, and personalized tele-training sessions. These proactive reminders and support tools reduce the risk of therapy lapses, enhance equipment utilization, and improve overall health outcomes. Consistent usage also supports smoother insurance renewals and ongoing eligibility.
Operational Efficiency Across Care Processes
From backend operations to patient-facing interactions, the app streamlines every stage of the care workflow. Automated physician approval syncing, order processing, and resupply workflows eliminate time-consuming manual tasks. This not only reduces the operational burden on care teams but also enhances the speed and accuracy of order fulfillment. As a result, staff can focus on higher-priority cases while the system handles routine interactions with precision and reliability.
Faster, More Accessible Support Experience
Timely support is essential for patients navigating medical equipment usage. The app’s smart assistant chat, built with Amazon Lex, delivers instant responses to frequently asked questions and common tasks like order status checks, training reschedules, or resupply queries. When more help is needed, users can escalate to live agents without friction. This hybrid support model ensures faster resolution, lower support costs, and higher patient satisfaction.
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