AWS-Powered Patient Platform with Seamless Mobile &
Contact Center Integration
Overview of the AWS-Based Solution
Our AWS-Based Patient Engagement & Monitoring Solution is a comprehensive, cloud-native solution designed to improve patient outcomes through real-time health monitoring and intelligent engagement tools. Built with scalability and security in mind, the platform integrates seamlessly with IoT-enabled medical devices to continuously capture vital health metrics such as blood pressure and oxygen levels. Patients can access their order history, training resources, and live or automated chat support directly through a user-friendly mobile application, ensuring they stay informed and connected throughout their care journey.
Behind the scenes, AWS services like Amazon Lex, Connect, Lambda, EventBridge, and S3 work in harmony to process health data, detect anomalies, and trigger escalation workflows. In case of concerning health readings, the system automatically routes alerts to support agents equipped with Amazon Connect’s Contact Control Panel, providing them with contextual information and real-time patient data. This intelligent orchestration enables fast, proactive intervention enhancing both patient safety and operational efficiency.
Industry
Healthcare Technology
Project Duration
12 months
Team Size
7
Client Location
USA
Engagement Model
Agile
Build Your Idea
Explore Our Advanced Features
Offer patients a real-time mobile app experience with instant updates on health status.
Integrate seamlessly with IoT-enabled devices to track vitals and wellness indicators continuously. Enable proactive healthcare by combining patient input with real-time device data.
Use AWS intelligence to detect health anomalies automatically and generate instant alerts.
Amazon EventBridge powers intelligent escalation workflows for critical conditions.
Ensure timely interventions with rule-based triggers and real-time analysis.
Enable automated patient interaction through an Amazon Lex-powered chatbot.
Escalate seamlessly to live agents using Amazon Connect for complex cases.
Deliver personalized support with context-aware dashboards powered by real-time data.
Store health data securely in Amazon S3, ensuring compliance and scalability.
Use AWS Lambda for backend orchestration, allowing dynamic and serverless execution.
APIs via API Gateway ensure smooth and secure connectivity across services.
Unify all components app, devices, alerts, chat, and agents under a single AWS-driven system.
Deliver a continuous care experience across mobile, backend, and support teams.
Support intelligent workflows that adapt to patient needs in real time.
Patient App & Monitoring
Smart Alerts & Detection
Chatbot & Agent Support
Serverless & Secure Backend
Integrated Care Ecosystem
Building a secure and scalable patient engagement solution that integrates real-time health monitoring and live support presents unique challenges. Ensuring seamless data flow and timely responses is critical for effective care delivery.
Data Security
Real-Time Processing
System Integration
Reliable Orchestration: Coordinating mobile apps, chatbots, backend services, and live support workflows ensures consistent patient interactions.
Alert Management
How We Solved It
We designed a cloud-native solution leveraging AWS services to deliver secure, scalable, and real-time patient engagement and monitoring. By combining intelligent automation with seamless system integration, we ensured reliable data flow and proactive care management. Our approach balances patient privacy, operational efficiency, and rapid response capabilities.
01
Robust Security and Compliance
- We implemented end-to-end encryption, secure data storage on Amazon S3, and strict access controls to meet healthcare data privacy regulations and protect sensitive patient information.
02
Scalable Real-Time Data Pipeline
- Using AWS IoT and Lambda functions, we built an event-driven architecture capable of ingesting continuous health data streams and detecting anomalies instantly for prompt alerts.
03
Unified Integration via API Gateway
- All backend services, chatbot, and mobile app communicate through secured API Gateway endpoints, enabling consistent and reliable data exchange across the solution components.
04
Intelligent Escalation with EventBridge
- We created automated workflows that route alerts and tasks dynamically to the right agents based on urgency and context, ensuring timely and prioritized patient care.
05
Enhanced Agent Experience
- Support agents access real-time alerts, chat history, and patient context within Amazon Connect’s Contact Control Panel, enabling efficient and informed responses.
AWS Based
Services
Empowering patients through real-time updates, live chat, and easy access to health information.
Enhanced Patient Engagement
Real-time updates, easy access to health data, and live chat support improved patient satisfaction and strengthened communication throughout the care journey.
Proactive Health Monitoring
Continuous monitoring enabled early detection of health issues, allowing timely intervention and reducing emergency cases and healthcare costs.
Streamlined Support Operations
Automated alert routing and smart escalation boosted support team productivity, reduced response times, and improved overall care delivery.
Secure and Compliant Platform
With end-to-end encryption and HIPAA compliance, the platform ensures patient data privacy and builds trust with users and regulators.
Scalable and Reliable Infrastructure
Powered by AWS serverless tech, the platform scales effortlessly to handle growing patient demand, ensuring high availability and zero downtime.
Personalized Patient Experience
Leveraging data insights, the platform delivers tailored health recommendations and reminders, helping patients stay engaged with care plans and improving long-term outcomes.
Technology Stack
- Amazon Lex: AI-powered chatbot for natural language patient interactions and quick query resolution.
- Amazon Connect: Cloud contact center for seamless live agent communication and case management.
- AWS Lambda: Serverless compute to orchestrate workflows and transform data in real time.
- AWS EventBridge: Event-driven routing for automated alert escalation and task scheduling.
- Amazon S3: Secure, durable storage for chat transcripts, logs, and patient data.
- API Gateway: Managed API endpoints to securely expose backend services to apps and chatbots.
- IoT Device Integration: Enables continuous streaming of vital health data from patient devices.
- React Native: Cross-platform mobile app framework for iOS and Android patient applications.
Frontend
Backend
Database
Cloud
Security
Our Results
Enhanced Patient Engagement
Patient satisfaction improved significantly thanks to real-time updates, easy access to health information, and responsive live chat support. These features foster stronger communication, empowering patients to stay informed and connected throughout their care journey.
Proactive Health Monitoring
Early detection of critical health anomalies through continuous monitoring enabled quicker medical interventions, reducing the number and severity of emergency cases. This proactive approach helps improve patient outcomes and lowers healthcare costs by addressing issues before they escalate.
Streamlined Support Operations
Automated alert routing combined with intelligent escalation workflows boosted agent productivity by ensuring the right support reaches the right personnel promptly. This optimization reduced response times and improved the overall efficiency of patient care teams.
Secure and Compliant Platform
The solution guarantees full adherence to healthcare data regulations such as HIPAA by implementing robust security measures and encrypting sensitive patient data. This ensures both patient privacy and organizational compliance, building trust with users and regulators alike.
Scalable and Reliable Infrastructure
Built on AWS serverless technologies, the platform easily scales to accommodate increasing patient volumes without any downtime or performance degradation. This architecture provides high availability and reliability essential for critical healthcare applications.
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